Man And A Van Enfield Service Terms and Conditions
These Terms and Conditions set out the basis on which Man And A Van Enfield provides moving, transport, collection, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. The purpose of this page is to explain the service relationship clearly, including how bookings are formed, how payments are handled, when cancellations may apply, what liability is accepted, how waste must be managed, and which law governs the agreement.
In these terms, references to we, us, and our mean the service provider operating under the name Man And A Van Enfield. References to you and your mean the customer, client, or person booking the service. These terms apply to all standard van moving services, item transport, multi-item collections, loading assistance, and similar work unless a separate written agreement states otherwise. If there is any inconsistency between a written quote and these terms, the written quote will apply only to the extent that it expressly varies these terms.
By using our service, you confirm that you are at least 18 years old and authorised to enter into a binding contract on behalf of yourself or your organisation. You also confirm that any information provided during the booking process is accurate and complete, including addresses, item descriptions, access details, parking restrictions, and any unusual handling requirements. If such information changes after booking, you must notify us as soon as reasonably possible so that the service can be arranged safely and efficiently.
Booking Process
A booking with Man And A Van Enfield is not confirmed until we have accepted your request and, where required, received any deposit or advance payment stated in the quotation. A quotation may be given in writing, by message, by email, or verbally, and may be based on the information you provide about the job. Unless expressly stated otherwise, quotations are estimates and may change if the scope of work differs from the information originally supplied.
When you request a man and van service, you should provide a clear description of the goods, any large or fragile items, the number of items to be moved, access conditions, and preferred dates or time windows. We may ask additional questions before confirming availability. We reserve the right to decline a booking if the work is unsafe, unlawful, outside our service capability, or incompatible with our vehicle size, staffing, or equipment.
Bookings may be made for domestic moves, small office removals, furniture transport, collection and delivery, and other lawful carriage tasks. However, the final scope of the service is limited to what has been agreed in the booking confirmation. Any extra work requested on the day, including additional loading, waiting time, extra stops, dismantling, or carrying beyond the agreed scope, may be charged separately at our standard rates or at a rate notified at the time of service.
Customer responsibilities at booking
You are responsible for ensuring that all booking details are correct. This includes whether items require two-person lifting, whether parking permits are needed, whether there are stairs or lifts, whether an item must be wrapped or disassembled, and whether the collection or delivery point has restricted access. If the job cannot be completed because information was missing or incorrect, we may charge for time spent, failed attendance, or rescheduling. We are not responsible for delays caused by inaccurate details supplied by you.
Any estimated time of arrival, collection slot, or completion time is provided in good faith but is not guaranteed unless we explicitly agree a fixed time commitment in writing. Traffic, weather, mechanical issues, access restrictions, or delays caused by third parties may affect timings. We will use reasonable efforts to keep you informed where practicable, but timing estimates do not form part of any guaranteed outcome unless stated otherwise.
If a booking requires parking or waiting arrangements, you must ensure these are legally available. Any fines, penalties, or charges arising from inadequate parking provision, incorrect instructions, or restricted access are your responsibility unless they are caused by our negligence. We may refuse to enter a property, load an item, or proceed with a task if we believe the conditions are unsafe or unlawful.
Payments must be made in accordance with the quotation or invoice issued for the service. We may require a deposit, full prepayment, or payment on completion depending on the nature of the job. Unless otherwise agreed in writing, payment is due immediately on completion of the service. We accept payment methods notified at the time of booking or invoicing. We may charge additional fees for waiting time, congestion caused by access issues, extra labour, or changes to the original plan agreed with you.
All prices are stated in pounds sterling unless otherwise indicated. Unless the quotation expressly says otherwise, prices may be exclusive of parking fees, tolls, congestion charges, special permits, waiting time, and disposal or recycling charges. If these costs arise during the service, they may be added to the final invoice. We reserve the right to adjust the charge where the actual work performed is materially different from the work quoted, provided the adjustment is reasonable and properly explained.
If payment is not received when due, we may suspend further services, withhold delivery where lawful, or seek recovery of the outstanding amount. You agree to pay any reasonable costs incurred in collecting overdue sums, including administrative charges, interest, and recovery costs where permitted by law. Nothing in these terms limits your statutory rights regarding genuinely disputed charges or services that have not been provided as agreed.
Cancellations, Changes, and Delays
You may cancel or amend a booking by giving notice as soon as possible. Cancellation charges may apply depending on the amount of notice given, whether staff or vehicles have already been allocated, and whether the job is scheduled during a peak period or involves special arrangements. If you cancel after we have dispatched a vehicle, attended the address, or begun loading, we may charge for attendance, time worked, and any costs already incurred.
If we need to cancel or reschedule due to circumstances beyond our reasonable control, including severe weather, road closures, mechanical breakdown, illness, or events affecting safe operation, we will use reasonable efforts to offer an alternative time. Our liability for cancellation will be limited to refunding any payment received for work not carried out, except where the law requires otherwise. We are not responsible for indirect losses caused by a cancellation or delay, such as missed appointments, loss of earnings, or inconvenience.
Where a customer is not present at the agreed time, cannot be contacted, or prevents the work from proceeding, we may treat the booking as a failed attendance and charge accordingly. The same may apply where access is blocked, lifts are unavailable, keys are missing, or the goods are not ready for collection. If a job is delayed because of your instructions or circumstances on site, reasonable waiting and additional labour charges may apply.
Suspension and refusal of service
We may refuse, suspend, or stop work if continued performance would be unsafe, unlawful, abusive, or materially different from what was agreed. This may include situations where goods are dangerous, excessively heavy for safe manual handling, contaminated, incorrectly described, or likely to damage our vehicle or equipment. In such cases, you may still be responsible for charges already incurred up to the point of suspension, including reasonable travel and time costs.
Liability is limited to the extent permitted by UK law. We will take reasonable care when loading, transporting, and unloading goods, but we are not liable for loss or damage caused by pre-existing defects, inadequate packaging, hidden faults, fragile condition, or your failure to disclose special handling needs. You should ensure that items are suitably packed, protected, and prepared for transport unless we have expressly agreed in writing to provide packing services.
Where we are responsible for loss or damage caused by our proven negligence, our liability will be limited to the lower of the repair cost, replacement cost, or the declared value of the item if one has been agreed in advance, subject to any applicable legal limit. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
We are not liable for normal wear and tear, cosmetic marks that do not affect use, minor scuffs caused despite reasonable care, or loss arising from delays outside our control. We also do not accept responsibility for items of exceptional value unless you have informed us in advance and we have agreed to carry them under specific conditions. You should consider arranging your own insurance for high-value, sentimental, or irreplaceable goods.
If you ask us to move items into, out of, or within a property, you accept that there may be unavoidable risks associated with carrying large objects through narrow spaces, staircases, and door frames. We will take reasonable precautions, but you are responsible for clearing pathways, securing pets, and warning us about hazards. Any damage caused by unmarked structural weaknesses, loose fittings, or concealed obstacles is not our responsibility unless directly caused by our negligence.
Waste, Disposal, and Environmental Rules
Where our van service includes disposal, removal, recycling, or clear-out work, you must ensure that the items handed over are lawful for us to transport and dispose of. We operate in accordance with applicable UK waste regulations, including requirements relating to waste transfer, lawful carriage, and responsible disposal. You must not ask us to remove hazardous, contaminated, illegal, or controlled materials unless this has been specifically agreed and lawfully arranged in advance.
We may request a description of the waste or a photo before accepting a disposal booking. If items contain prohibited materials, confidential documents, clinical waste, chemicals, batteries, asbestos, pressurised containers, or any other restricted substance, we may refuse collection or charge extra for specialist handling where lawful. You remain responsible for declaring the contents of any waste load accurately and for ensuring that it does not breach environmental or safety laws.
When waste is removed under a lawful arrangement, we may use registered disposal, reuse, recycling, or transfer facilities as appropriate. You agree that we may separate, sort, or transfer waste as needed to comply with our duties and to minimise environmental impact. If a waste transfer note, receipt, or other record is required by law or by the nature of the job, you agree to cooperate with the information needed to complete it correctly.
We are not responsible for fines, enforcement action, or losses arising from false declarations, concealed hazardous materials, or your failure to obtain required permissions. If your booking involves mixed loads, commercial waste, or clearance of premises, additional terms may apply depending on the composition and origin of the waste. Any such work will still be subject to these core terms unless a separate written contract is in place.
Our services are provided with reasonable care and skill, but they are subject to practical limitations inherent in moving and transport work. You acknowledge that access issues, item condition, weather, road conditions, and third-party actions may affect performance. Nothing in these terms reduces your statutory rights as a consumer under applicable UK legislation where those rights cannot lawfully be waived.
These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.
We may update these terms from time to time to reflect changes in law, service structure, or operational requirements. The version in force at the time of your booking will apply to that booking unless a later written variation has been agreed. By proceeding with a booking for Man And A Van Enfield, you confirm that you have read, understood, and accepted these service conditions.