Man and a Van Enfield Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Enfield provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, company, partnership or other entity that books or receives the services.

1.2 Services means any removal, man and van, transport, loading, unloading, packing, clearance, or related services provided by us.

1.3 Goods means all items, belongings, furniture, equipment, and any other property that we are requested to move, handle, store, or dispose of.

1.4 Contract means the agreement between the Client and us for the supply of Services in accordance with these Terms and Conditions.

1.5 We, us, and our refer to the provider trading as Man and a Van Enfield.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial clients, including collection, transportation, and delivery of Goods, and any additional services agreed in writing or verbally at the time of booking.

2.2 Our services are usually carried out within the local and surrounding areas, but we may also provide services to other locations within the United Kingdom by agreement.

2.3 We reserve the right to refuse to carry any Goods that we reasonably believe are unsafe, illegal, hazardous, or otherwise unsuitable for transport.

3. Booking Process

3.1 Bookings can be made by the Client through our accepted booking channels as advertised from time to time. A booking is only confirmed once we have accepted it and provided confirmation.

3.2 When making a booking, the Client must provide accurate and complete information, including but not limited to:

a) Collection and delivery addresses and any access restrictions.

b) Dates and preferred times for the Services.

c) Details of the Goods, including approximate volume, weight, and any particularly heavy, bulky, fragile, or valuable items.

d) Any parking requirements or constraints at the collection and delivery locations.

3.3 The quoted price is based on the information provided by the Client at the time of booking. If the information is incomplete or inaccurate, or if the scope of the Services changes, we reserve the right to adjust the price accordingly.

3.4 Bookings are subject to availability. We reserve the right to decline any booking request at our discretion.

4. Quotations and Pricing

4.1 Any quotation we provide is an estimate based on the information supplied by the Client and is not a fixed price unless expressly stated.

4.2 Quotations are valid for the period stated on the quotation or, if no period is stated, for 30 days from the date of issue.

4.3 We may charge additional fees in the following circumstances, which include but are not limited to:

a) Delays caused by the Client, including waiting time beyond any agreed allowance.

b) Extra Goods or services not originally disclosed.

c) Difficult access, such as long carries, stair carries where not previously stated, or restrictions on vehicle size.

d) The need for additional staff or vehicles.

4.4 All prices are exclusive of any applicable taxes or charges that may be imposed by law, unless otherwise specified.

5. Payments

5.1 Unless otherwise agreed, payment for the Services is due in full on or before completion of the Services on the day of the job.

5.2 We accept payment by the methods we make available and confirm at the time of booking. The Client is responsible for ensuring that cleared payment is made when due.

5.3 We may require a deposit or pre-payment to secure a booking. Any such requirement will be communicated to the Client at the time of booking.

5.4 If payment is not made when due, we reserve the right to:

a) Suspend or withhold performance of the Services.

b) Retain possession of the Goods until payment is received in full, to the extent permitted by law.

c) Charge reasonable interest and recovery costs on overdue amounts.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a booking by contacting us through the same channel used to make the booking or by another agreed method.

6.2 If the Client cancels within a reasonable period before the scheduled start time, any deposit may be refunded at our discretion. If cancellation occurs at short notice, we reserve the right to retain all or part of any deposit and to charge a cancellation fee.

6.3 If the Client cancels the Services on arrival of our vehicle at the collection address, or if we are unable to complete the Services due to circumstances within the Client's control, we may charge the full quoted price or a significant proportion of it, as a reasonable estimate of our loss.

6.4 If the Client requests a change of date, time, or scope of Services, we will attempt to accommodate the request subject to availability. Changes may result in revised pricing.

6.5 We reserve the right to cancel or reschedule the Services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, or illness. In such cases, we will use reasonable endeavours to notify the Client as soon as possible and to arrange an alternative date or time. Our liability in such circumstances will be limited to the return of any pre-paid amounts for services not provided.

7. Client Responsibilities

7.1 The Client is responsible for:

a) Ensuring that the Goods are properly packed, secured, and ready for transport, unless we have agreed to provide packing services.

b) Ensuring that all Goods to be moved are clearly identified and accessible.

c) Providing adequate access to the collection and delivery locations, including arranging any necessary permissions, parking, or permits.

d) Being present, or ensuring that an authorised representative is present, at the collection and delivery addresses during the agreed time window.

7.2 The Client must not include in the Goods any items that are hazardous, illegal, perishable, explosive, flammable, or otherwise unsuitable for transport, unless we have explicitly agreed in writing to carry specific items and all relevant regulations are met.

7.3 The Client is responsible for protecting floors, walls, and fixtures if particular protection is required, unless we have agreed to provide such protection as part of the Services.

8. Our Responsibilities

8.1 We will provide the Services with reasonable care and skill and in accordance with these Terms and Conditions.

8.2 We will take reasonable steps to protect the Goods during loading, transport, and unloading.

8.3 We will use vehicles, staff, and equipment that are suitable, in our reasonable opinion, for the safe and efficient performance of the Services.

9. Liability and Limitations

9.1 Our liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, whichever is lower, subject to any overall financial cap that we may specify before or at the time of booking.

9.2 We will not be liable for:

a) Loss or damage arising from defective or inadequate packing undertaken by the Client or third parties.

b) Loss or damage to fragile or high-value items, including but not limited to glass, artwork, jewellery, cash, important documents, antiques, electronic equipment, or similar items, unless we have been specifically informed in writing before the Services commence and have agreed in writing to accept responsibility.

c) Loss of or damage to Goods arising from normal wear and tear, inherent defects, or pre-existing damage.

d) Indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity.

9.3 The Client must inspect the Goods as soon as reasonably possible after delivery. Any apparent damage or loss must be reported to us in writing within a reasonable time. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we may have.

9.4 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

10. Waste and Disposal Regulations

10.1 Where the Services involve removal and disposal of items, we will comply with applicable UK waste and environmental regulations.

10.2 We are not permitted to dispose of certain items as general or household waste. This may include, but is not limited to, chemicals, paints, solvents, gas cylinders, clinical or medical waste, asbestos, and certain electrical items. The Client is responsible for informing us of any such items in advance.

10.3 If we are requested to remove waste or unwanted items, the Client confirms that they have the right to authorise disposal of those items and that such disposal is lawful.

10.4 Any additional fees arising from waste transfer, recycling, or specialist disposal will be charged to the Client and may be in addition to the standard service charge.

11. Parking, Access, and Restrictions

11.1 The Client is responsible for arranging suitable parking at the collection and delivery addresses. Any parking charges, fines, or penalties incurred as a direct result of inadequate arrangements or instructions by the Client may be charged to the Client.

11.2 If access to the property is restricted or unsuitable for our vehicle, we may charge additional fees for any extra time, distance, or manual handling required, or may in extreme cases refuse to carry out the Services if it would be unsafe or unreasonable to do so.

12. Delays and Waiting Time

12.1 We will use reasonable efforts to arrive and complete the Services within agreed timeframes, but time is not of the essence unless explicitly agreed in writing.

12.2 We are not liable for delays outside our reasonable control, including traffic conditions, road closures, accidents, adverse weather, or delays caused by third parties.

12.3 If we are required to wait due to the Client not being ready, property not being accessible, or other Client-related delays, we may charge waiting time at our standard rates.

13. Insurance

13.1 We will maintain any insurances that we are required to hold by law in connection with the provision of our Services.

13.2 It is the Client's responsibility to ensure that their own insurance arrangements are adequate to cover the full value of the Goods being moved, and any specific risks that may not be covered under our standard liability.

14. Complaints

14.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with us as soon as possible so that we have an opportunity to resolve it.

14.2 We will investigate any complaint promptly and seek a fair and reasonable resolution in accordance with these Terms and Conditions and applicable law.

15. Data Protection and Privacy

15.1 We will collect and process personal information about the Client only to the extent necessary to arrange and carry out the Services and to fulfil our legal and administrative obligations.

15.2 We will handle personal information in accordance with applicable UK data protection legislation.

16. Termination

16.1 We may terminate the Contract or suspend the Services with immediate effect by giving notice to the Client if:

a) The Client commits a material breach of these Terms and Conditions and fails to remedy it within a reasonable period after being notified.

b) We reasonably believe that continuing the Services would be unsafe, unlawful, or otherwise inappropriate.

16.2 On termination, the Client must pay for all Services performed up to the date of termination and any unavoidable costs incurred as a result of termination.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any Contract between the Client and us shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

18. General Provisions

18.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.

18.2 No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise.

18.3 These Terms and Conditions constitute the entire agreement between the Client and us in relation to the Services and supersede any prior understandings, representations, or agreements, whether oral or written.

18.4 The Client may not assign or transfer any of their rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations to another organisation, provided that this does not adversely affect the Client's rights under the Contract.

18.5 Any variations to these Terms and Conditions shall be effective only if agreed in writing by us.